Shipping Policy

At Dos Hijos, we are committed to delivering premium streetwear quickly, securely, and efficiently across India. Every order is carefully packed and shipped to ensure it reaches you in excellent condition.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed after business hours, on Sundays, or on public holidays will be processed on the next working day.
During product launches, festive seasons, or promotional sales, processing times may be slightly longer.

Estimated Delivery Time

Once dispatched, your order is typically delivered within:

Metro Cities: 2–5 Business Days
Tier 2 & Tier 3 Cities: 3–7 Business Days
Remote Locations: 5–10 Business Days

Delivery timelines are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.

Shipping Charges

Free Shipping is available on eligible orders as displayed during checkout.
If applicable, shipping charges will be calculated automatically based on your delivery location before payment.

Order Tracking

As soon as your order is shipped, you'll receive an email and/or SMS containing:

Order confirmation
Courier partner details
Tracking number
Shipment tracking link

You can use the tracking link to monitor your order until delivery.

Delivery Attempts

Our courier partners generally make up to three delivery attempts.

If delivery is unsuccessful due to:

Incorrect or incomplete address
Customer unavailable
Invalid or unreachable phone number

the package may be returned to our warehouse. Any additional shipping charges for reshipping the order will be borne by the customer.

Incorrect Shipping Information

Please ensure your shipping address, contact number, and PIN code are accurate while placing your order.

Dos Hijos cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.

Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

Weather conditions
Natural disasters
Public holidays
Government restrictions
Courier operational issues
High order volumes during festive sales

We appreciate your patience and understanding in such situations.

Lost or Damaged Shipments

If your order is received in a damaged condition or appears to be lost during transit, please contact us within 48 hours of the expected delivery date.

Please include:

Your Order ID
Photos of the damaged package/product (if applicable)
A brief description of the issue

Our support team will investigate the matter and provide an appropriate resolution as quickly as possible.

Cash on Delivery (COD)

Cash on Delivery (COD) is available for selected PIN codes.

To ensure smooth delivery, our team may contact you to verify COD orders before dispatch.

Dos Hijos reserves the right to cancel any COD order that cannot be verified or appears fraudulent.

International Shipping

Currently, Dos Hijos ships only within India.

We are working towards expanding our services internationally in the future.

Contact Us

If you have any questions regarding shipping or your order, we're here to help.

Email: support@shopdoshijos.com

WhatsApp: +91-9373496976

Customer Support Hours: Monday – Saturday | 9:00 AM – 7:00 PM (IST)