Easy Returns and Exchanges

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Easy Returns and Exchanges

Return, Refund & Cancellation Policy

Last Updated: July 20, 2026


At DOS HIJOS, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return, Refund, and Cancellation Policy carefully before placing an order.


Order Cancellation

You may cancel your order before it has been shipped by contacting our customer support team.

  • Orders cancelled before dispatch will receive a full refund.
  • Once an order has been shipped, it cannot be cancelled.
  • If you no longer wish to keep a shipped order, you may request a return (if eligible) after delivery in accordance with this policy.


Return Policy

We accept returns for eligible products within 3 days of successful delivery, unless otherwise mentioned on the respective product page.

To qualify for a return:

  • The product must be unused, unworn, and unwashed.
  • All original tags, labels, packaging, and accessories must be intact.
  • The item must be returned in its original condition.
  • A valid proof of purchase or order number is required.

Products returned without original tags or in a used or damaged condition may not be accepted.


Products Not Eligible for Return

The following items are not eligible for return or exchange:

  • Customized or personalized products.
  • Products marked as Final Sale or Non-Returnable.
  • Products damaged due to misuse, improper care, or normal wear and tear.
  • Items returned without original packaging or tags.


Exchange Policy

Eligible products may be exchanged for:

  • A different size
  • A different color (subject to availability)
  • A replacement in case of a manufacturing defect or incorrect product received

Exchange requests must be submitted within the applicable return window.


Return Process

To initiate a return or exchange:

  1. Contact our customer support team with your Order ID.
  2. Share clear photos of the product (if requested).
  3. Our team will verify your request.
  4. If approved, pickup instructions or the return shipping address will be shared.


Pickup & Self-Shipping

  • Reverse pickup service is available in selected locations.
  • If reverse pickup is unavailable in your area, you will be required to self-ship the product to the address provided by our support team.
  • We recommend using a reliable courier service with shipment tracking.


Return Shipping Charges

  • Returns due to defective, damaged, or incorrect products will be arranged by DOS HIJOS at no additional cost.
  • For returns due to size preference, change of mind, or other customer-related reasons, return or exchange shipping charges may apply.
  • Applicable charges, if any, will be communicated before processing your request.


Refund Policy

Once your returned item is received and inspected:

  • You will receive an email or WhatsApp notification regarding the approval or rejection of your refund.
  • Approved refunds will be processed to the original payment method.
  • Refunds are generally completed within 5–7 business days, depending on your bank or payment provider.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or another approved payment method after verification.


Damaged, Defective or Incorrect Products

If you receive:

  • A damaged product
  • A defective product
  • An incorrect item

please contact us within 48 hours of delivery with:

  • Order Number
  • Photos of the product
  • Photos of the packaging
  • A brief description of the issue

Our team will investigate the issue and provide a suitable resolution, which may include a replacement or refund.


Return Conditions

To ensure your return is accepted:

  • Product must be unused and unwashed.
  • Original tags and packaging must be intact.
  • Product should be free from stains, perfume, deodorant, or any signs of wear.
  • Returns must be initiated within the applicable return period.

Returns that do not meet these conditions may be declined.


Policy Updates

DOS HIJOS reserves the right to modify this Return, Refund & Cancellation Policy at any time without prior notice. The latest version will always be available on our website.


Contact Us

If you have any questions regarding returns, refunds, or cancellations, please contact us:

DOS HIJOS

Email: support@shopdoshijos.com

WhatsApp: +91-9373496976

Customer Support Hours: Monday – Saturday | 9:00 AM – 7:00 PM (IST)

Registered Address: Building No./Flat No. 349, Gandhi Nagar, Ner Main Road, Yavatmal, Maharashtra – 445102, India